Patient Information

New Patient Information

Your First Consultation

What should I bring to my first consultation?

Your referral from your doctor or optometrist

  • Glasses if you have them, Contact Lens Case if you wear them
  • The completed enclosed Patient Registration form & Health Questionnaire (see online form below).
  • Medicare, Health Fund, Pension Card if applicable

What to expect at your first consultation

After registering at reception, you will be seen by one of our Orthoptists. An Orthoptist will take your medical and ophthalmic history, check your vision, measure your intraocular pressures and dilate your pupils. Based on the assessment, additional diagnostic testing and imaging may be required.

One of our ophthalmologists will then examine your eyes and discuss your eye condition and appropriate treatment plan with you.

We understand your time is valuable and every effort is made to keep appointment times. However patient medical needs are unpredictable and therefore your appointment may be later than scheduled.

We advise that you should bring a pair of sunglasses with you to help you with glare and light sensitivity. We recommend that you allow being at our practice for approximately 1.5 to 3 hours, to allow time for all tests to be performed, your pre-assessment with an Orthoptist and consultation with our Ophthalmologist as well as
allow time for eye drops to work.

Cancelling or rescheduling an appointment

Please let us know in advance if you wish to reschedule or cancel an appointment so we may be able to offer this appointment to another patient.

Consultation fees

Payment for consultations is required in full at the time of consultation and can be made by cash, EFTPOS, cheque or credit card. We DO NOT accept Diners or Amex.

The consultation fee is claimable from Medicare if you have a current referral letter from either your Specialist, GP or Optometrist. Please be aware that a referral letter from another specialist will only be valid for 3 months in comparison to 12 Months from an Optometrist or GP.

There are certain tests however that may not be covered by either your health fund or Medicare. Our friendly staff will explain all costs to you prior to performing them.

The gap fees will contribute towards your Medicare Safety Net. We encourage you to register for the Safety Net – once the threshold is reached, Medicare will reimburse you 80% of your out-of-pocket costs for some tests and procedures. Please visit Medicare website at for more information.

Location and Parking Information

See more information about our location, transport and parking here.

Driving information

As part of a full eye examination, your pupils will be dilated and this will make your vision blurry for a minimum of two hours and may affect you for up to six hours. It is important that you DO NOT drive for two hours after the drops are instilled into your eyes.

Please contact us on 02 9635 0663 or email us at and our friendly staff will be more
than happy answer any other queries you may have.

Please let us know at least 2 days prior to your scheduled appointment, if you will require an interpreter.