Contact Us - Hunter Street Eye Specialists

Hunter Street Eye Specialists

Address: Level 2
17-21 Hunter Street
Parramatta NSW 2150
Phone: 02 9635 0663

Transport and parking at Hunter Street Eye Specialists

Metered parking is available on Hunter Street and a small section along Pitt Street off Hunter Street.

Secure paid parking is also available at Justice Precinct Car Park entry access is via Hunter Street opposite our building. This incurs a cost of approximately $3 per hour or a maximum $25 full day parking fee.

Alternatively, Parramatta Westfield Shopping Centre parking offers the first 2 hours free and the first 4 hours free if you park using the Westfield+ App. Should you choose to park at Westfield, enter via Aird St as we are a short 10-minute stroll down from the Aird St. exit.

Drop Off Zone: You can be driven to the door as we offer a drop off area at the main entrance.

Enquiry Form*

Thank you for reaching out with your enquiry. Your interest is greatly appreciated. To contact us for non-urgent enquiries please fill in the form below and one of our friendly staff will be in contact with your shortly to discuss any further questions you may have or to arrange a pre-operative assessment for you to see the Clinical Orthoptist and surgeon.

Please Do Not Use This Form for Urgent Enquiries: For urgent eye conditions, we strongly advise seeking immediate assistance at Sydney Eye Hospital located at 8 Macquarie St, Sydney 2000. You can reach them directly at 02 9382 7111. Please read our terms and conditions for more details. We value your understanding and cooperation.

*Terms & Conditions Apply

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Please read and review our Terms of Service and Conditions below*

I have read & agree to these Terms of service and Conditions.

HUNTER STREET EYE SPECIALISTS’ TERMS & CONDITIONS OF SERVICE

*Online Forms: While we endeavor to provide timely assistance, we strongly advise against using our online forms for bookings or urgent enquiries related to serious medical or eye conditions. Although our forms are monitored, they are not designed for addressing urgent matters. We advise that no bookings or requests for urgent or serious medical or eye condition queries are made on our website. Our team is dedicated to providing timely assistance, however forms though monitored are not intended for use when a condition of an urgent matter.

Our account is actively monitored on weekdays from 9 AM to 4 PM. For more immediate assistance, we recommend contacting our team directly at 02 9635 0663 to speak with one of our helpful representatives. Our phone lines operate Monday through Friday between 8:30 AM and 4:45 PM.

In the event of urgent eye conditions, we strongly recommend seeking immediate assistance at Sydney Eye Hospital, located at 8 Macquarie St, Sydney 2000. You may reach them directly at 02 9382 7111.

*Consultation Fees:
A. A consultation fee is payable for every visit to our ophthalmology practice.
B. The consultation fee covers a single assessment and discussion of your eye health concerns with our ophthalmologist. It excludes tests, procedures, and other non-related fees.

*Procedure Fees:
A. Each surgical procedure or treatment incurs separate fees.
B. All fees and quotes for procedures refers to unilateral or one eye only
C. Procedure fees cover the cost of materials, equipment, and professional expertise required to perform the procedure accurately.
D. Excludes Hospital, Disposables, Anaesthetists, Hospital Assistant or Pharmacy fees
E. Procedure fees exclude fees related to post-operative reviews, follow-ups, and additional tests.
F. Post-operative reviews, follow-ups, and additional tests may incur separate charges as determined by the ophthalmologist based on your ongoing care needs.

*Test Fees:
A. Each diagnostic test or procedure incurs separate fees.
B. Test fees cover the cost of materials, equipment, and professional expertise required to perform the test accurately.
C. The necessity of tests will be determined by the ophthalmologist based on your specific eye health needs.

*Payment:
A. Payment for consultation fees and any applicable test fees is due at the time of service.
B. We accept cash, credit/debit cards, excluding Diners and AMEX.
C. Failure to make payment at the time of service may result in additional administrative charges.

*Insurance:
A. Health insurance will usually not cover any in-room treatments/procedures, consultations, and tests. Please enquire directly with your health fund provider for more details.
B. Patients are responsible for any deductibles, co-payments, or non-covered services as determined by their insurance plan.

*Fee Schedule:
A. Our fee schedule for consultation and test fees are available upon request.
B. We reserve the right to adjust our fee schedule at any time, with notice provided to patients when possible.

*Medicare Rebate:
A. We endeavour to send your claim directly to Medicare after full payment is received. It is the patient’s responsibility to claim directly from Medicare for their rebate should the online claiming portal/system fail.
B. It is the patient's responsibility to ensure Medicare details, referrals are up to date and current.
C. Medicare rebates only apply to some tests, procedures, and consultations. Please inquire with the clinical team to determine if the test you are having is Medicare rebatable or not.
D. All our fees will incur a GAP.
E. Should you not have a current and valid referral from your GP or Optometrist you will not receive Medicare rebate

*Cancellation Policy:
A. If you need to cancel or reschedule your appointment, please notify us at your earliest convenience and preferably at least 72 hours in advance.
B. Failure to provide sufficient notice may result in a cancellation fee.

*Financial Assistance:
A. We understand that medical expenses can be a burden for some patients.
B. Financial assistance or payment plans may be available for qualifying patients. We are not affiliated with financial providers; however, we can provide you with a list to help you research the most appropriate path for you to take. Please consult your financial adviser before using any financial services.

* Refunds:
A. Refunds for services rendered are considered on a case-by-case basis and are subject to our discretion.
B. Refunds, if approved, will be processed according to our standard refund policy.

*Complimentary Laser Vision Correction Assessment
A. We offer complimentary pre-assessment appointments to help patients assess suitability specifically for laser vision correction only.
B. All patients planning to undergo vision correction procedures abroad or who have recently undergone eye surgery overseas are not eligible for the complimentary consultation.
C. This consultation specifically aims to assess suitability for laser vision correction.
D. Should patients seek assessment for any other procedures or eye conditions, standard consultation fees and charges for tests will apply.
E. By booking a Complimentary Laser Assessment, all patients agree to our Terms and Conditions. Please review them carefully.

*Patient Feedback and Continuous Improvement:
A. At Hunter Street Eye Specialists, we are committed to providing the highest quality care and continuously improving our services. We value feedback from our patients as it helps us better understand your needs and experiences. If you have any comments, suggestions, or concerns regarding your visit or our services, we encourage you to share them with us.

You can provide feedback through various channels, including:
- Speaking directly with our staff members during your visit.
- Contacting our office via phone or email.
- Utilising our online feedback form available on our website https://huntereye.com.au/for-patients/patient-feedback-form/

B. Your feedback is invaluable to us and plays a crucial role in shaping our practice to better serve you and our community. We take all feedback seriously and will make every effort to address your concerns promptly and appropriately.

*Appointment Scheduling and Wait Times:
A. We endeavour to keep your scheduled appointment time. Our team will strive to minimise wait times; however, please understand that unforeseen circumstances may cause delays. We appreciate your patience and understanding, as we may need to attend to unscheduled urgent patients, which may delay appointments.
B. Please expect to be in clinic for approximately 1.5 to 2 Hours – this will be more or less depending on complexity of each patient.
C. We require all patients arrange appointments we do not allow walk ins. Appointments can be scheduled by contacting our office during regular business hours Monday to Friday between 8:30AM and 4:45PM. We recommend booking appointments in advance to secure your preferred time slot.
D. The doctor’s consulting times and dates are non-flexible. We ask for your understanding and cooperation in adhering to the scheduled appointments.
E. Reminders for appointment times will be sent vis SMS to your preferred mobile number

*Communication Preferences:
A. Patients understand and accept that we communicate via SMS, email, and phone as methods of contact for appointment reminders, test results, and other communications.
B. We respect your privacy and by agreeing to our terms and conditions you consent Hunter Street Eye Specialists Team, Doctor’s, and Clinical Staff in communicating any information through to your referrer and other allied health professional related to your health and eye condition.
C. Refer to our privacy information on our website at

*Patient Rights and Responsibilities:
A. Patients have the right to receive respectful, compassionate care and to be informed about their treatment options.
B. Patients are responsible for providing accurate information about their medical history, following recommended treatment plans, and treating staff and fellow patients with respect.
C. Refer to our patients’ rights and responsibilities website page https://huntereye.com.au/about-us/rights-responsibilities/ for more in depth detail

*Confidentiality and Data Security
A. We are committed to maintaining the confidentiality and security of your personal and medical information.
B. Patient data is stored securely and accessed only by authorised personnel in compliance with applicable privacy laws and regulations.
C. Refer to our privacy information on our website https://huntereye.com.au/privacy-policy/

*Consent for treatment
A. By scheduling an appointment with our practice, you acknowledge and consent to the proposed treatment plan, including procedures, tests, and follow-up care recommended by our ophthalmologist. You understand there are risks, benefits, and alternatives associated with the treatment, and you agree to actively participate in decision-making regarding your eye health.
B. The doctors will verbally provide informed consent will be provided for all procedures, they will discuss potential risks, benefits, and alternatives. Should you require a written copy please ask our friendly Clinical Team to provide this to you.

*Continuity of Care
A. Hunter Street Eye Specialists staff, clinical team and Doctors are committed to providing continuity of care to all patients. This includes scheduling follow-up appointments as recommended by the ophthalmologist, coordinating with other healthcare providers as necessary, and maintaining accurate medical records to ensure seamless transitions between visits. We encourage patients to adhere to their recommended care plans to optimise their eye health outcomes.

*Liability Limitations
A. Hunter Street Eye Specialists staff, clinical team and Doctors strives to provide high-quality care, we cannot guarantee specific outcomes or be held liable for any unforeseen complications or adverse effects arising from treatment. By receiving services from our clinic, you acknowledge and accept the inherent risks associated with medical interventions and agree that our liability is limited to the extent permitted by law.

*Children and Minors
A. Children and minors receiving services from Hunter Street Eye Specialists must be accompanied by a parent or legal guardian who can provide consent for treatment on their behalf. We require parental involvement in decision-making regarding their child's eye health and treatment options. Our practice reserves the right to refuse treatment if parental consent cannot be obtained or if it is deemed not in the best interest of the child.

* Complaints & Dispute Resolution
A. We value patient feedback and strive to address any concerns or complaints promptly and professionally. If you have a complaint or dispute regarding your care or experience at our clinic, please contact our office manager or designated representative to discuss your concerns. We will make every effort to resolve the issue in a fair and satisfactory manner, respecting your rights and privacy throughout the process.

*Language Access
A. Hunter Street Eye Specialists staff, clinical team and Doctors are committed to providing language assistance services to patients with limited English proficiency. If you require interpretation or translation services during your visit, please inform our staff, and we will arrange for appropriate assistance at no additional cost. We strive to ensure effective communication with all patients, regardless of language or cultural background.

*Third Party Services
A. Hunter Street Eye Specialists staff, clinical team and Doctors may utilise third-party services for appointment scheduling, billing, electronic medical records, or other administrative functions. While we take reasonable measures to ensure the security and confidentiality of your information when using these services, we cannot guarantee the actions or policies of third-party providers. By utilising our services, you acknowledge and accept that certain aspects of your care may involve the use of third-party services, subject to their respective terms and conditions.

*Non-Disclosure of Personal Information
A. Hunter Street Eye Specialists team, clinical staff and Doctors prioritise the confidentiality and privacy of our patients' personal and medical information. We assure patients data is treated with the utmost care and respect, and we adhere strictly to non-disclosure protocols. However, to ensure comprehensive care and seamless coordination with allied health professionals involved in your treatment, patients allow us to share relevant information for their ongoing care needs. This collaborative approach ensures that you receive the best possible care while maintaining the highest standards of privacy and confidentiality. Your trust is paramount, and we are committed to safeguarding your sensitive information every step of the way.

*Non-Discrimination:
A. Our practice does not discriminate against patients based on race, ethnicity, religion, gender identity, sexual orientation, disability, or socioeconomic status.

By scheduling an appointment with our ophthalmology practice, you acknowledge and agree to adhere to the terms and conditions outlined above regarding consultation and test fees. If you have any questions or concerns, please feel free to contact our office for clarification.

In the case of urgent eye conditions, we recommend presenting immediately to Sydney Eye Hospital at 8 Macquarie St, Sydney 2000. You can contact them directly at 02 9382 7111.

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Hunter Street Eye Specialists value your privacy, we will not use your information for any other purpose other than stated and we will not disclose it without your consent. To view our privacy policy, click here.