General FAQ

What is the address?

What are you opening hours?

Our clinical rooms hours are 8:30AM to 5:00PM Monday to Friday. For any queries our phone lines are open between 8:30AM and 4:45PM Monday to Friday. Alternatively for non-urgent queries please contact us.

Where can I park my car?

Metered parking is available on Hunter Street and a small section along Pitt Street off Hunter Street.

Secure paid parking is also available at Justice Precinct Car Park entry access is via Hunter Street opposite our building. This incurs a cost of approximately $3 per hour or a maximum $25 full day parking fee.

Alternatively, Parramatta Westfield Shopping Centre parking offers the first 2 hours free and the first 4 hours free if you park using the Westfield+ App. Should you choose to park at Westfield, enter via Aird St as we are a short 10-minute stroll down from the Aird St. exit.

Drop Off Zone: You can be driven to the door as we offer a drop off area at the main entrance.

How long will my appointment take?

We advise you keep at least 2-3 Hours aside for your visit. It may not take this long but it will depend on what tests you require, how long your eyes take to dilate, and if you require any in room treatment on the day.

At times we may run behind due to urgent cases or unforeseen circumstances. We will do our very best to communicate this with you at your visit and if possible, try and give you notice in advance.

What to expect from my first visit?

During your visit, you will be welcomed by our friendly reception team followed by pre-assessment test by one of our clinical orthoptists. 

Our orthoptists will do all the necessary pre-assessments and tests, noting medical history, checking vision and perform ant tests necessary to do thorough eye health check as required by the ophthalmologist. You may also be given eye drops that dilate your pupils which will blur your vision. It is advised that you rest for approximately 2 hours to allow your vision to return to normal. We suggest you avoid driving during this time so you will need to organise transport home from your appointment.

Sunglasses and a hat will help with glare and light sensitivity caused by the dilating drops.

Our ophthalmologists will perform the eye health check and examine your eyes, assess the tests you completed with orthoptist and give you advice about the health of your eyes and if needed, what treatment you require.

What to bring at my first visit?

 When you come for your first visit, please remember to bring the following:

  • Referral letter from optometrist, GP, or another specialist
  • Glasses (if you wear them)
  • Contact lens case
  • X Rays, MRI, or CT scans
  • Medicare, DVA or Pension Card
  • Private hospital insurance details
  • List of current medications
  • Your medical and family history

Do I need a referral?

You do not need a referral for laser vision correction.

For other procedures and care it is advised you bring a valid referral dated the same day or prior to your appointment with us so you can claim part of the cost of the consultation and Medicare claimable items/tests completed on the day.

We do not require a referral to see you however you do need a valid referral to claim money back from Medicare.

Please note fees are only partially covered by Medicare and some tests are not claimable or covered by Medicare.

What are the waiting times?

Our orthoptists will generally see you within 10-15 minutes of arrival to commence pre-assessments.

At times we may run behind due to urgent cases or unforeseen circumstances, we will do our very best to communicate this with you at your visit and if   try and give you notice in advance.

What are the accepted payment options?

Our friendly receptionists will advise you of the consultation fee when booking an appointment. We can email or mail you our registration forms to complete prior to your visit. These forms are also available on our website should you wish to complete prior to your visit to bring with you at your scheduled appointment.

All consultation and test fees are payable on the day, and we offer Medicare online claiming on your behalf.

We accept:

  • Cash
  • Credit Cards EXCEPT Diners & American Express
  • Eftpos